Receptionist Console (RCon) Overview

Learn how to efficiently utilize the Receptionist Console (RCon) to enhance communication and streamline call handling.

Written By Sara Mosher (Super Administrator)

Updated at September 28th, 2026

Table of Contents

RCon license required How to access the Receptionist Console app Navigating the Receptionist Console Active Calls panel Top bar tools Softphone dialer Voicemail inbox link Company Contacts panel Filter contacts RCon contact tools Advanced call handling Call transfers Blind transfer Consulted transfer Call-then-transfer Troubleshooting Receptionist Console

The Receptionist Console (RCon) is a cloud-based call management console for users who handle high call volumes. It brings active calls, transfers, presence indicators, contact search, and voicemail access into one interface, helping frontline staff route callers to the right person or department.

RCon license required

The RCon app icon appears only for users with the required Receptionist Console license or permission.

How to access the Receptionist Console app

Choose one of these ways to open RCon:

Open RCon directly in your browser: Go to rcon.net2phone.com.
Use the desktop app: Download it from net2phone.com/desktop-app-download.
Launch RCon from the net2phone browser app: Follow the steps below.

Open and log in to the net2phone browser app.
Click your profile icon in the top-right corner.
Click the RCon app icon at the bottom of the left-side navigation menu.

When launched from the net2phone browser app, RCon opens in a new browser tab.

Left-side navigation menu with the RCon app icon highlighted at the bottom. — Example: Left-side navigation menu with the RCon app highlighted at the bottom.

Navigating the Receptionist Console

RCon has three main areas: the Active Calls panel, the top bar tools, and the Company Contacts panel.

Active Calls panel

The Active Calls panel displays your current inbound and outbound calls. When you answer a new call while another call is active, the previous call is automatically placed on hold.

For each call, you can see:

Caller ID information.
Call duration.
Call status, such as Connected, Ringing, or Holding.

You can resume held calls and move between callers from this panel.

Top bar tools

The top-right bar provides access to the outbound dialer, voicemail, and caller management tools.

Overview of the tools in the Receptionist Console top bar. — Example: RCon top bar tools.

Softphone dialer

Use the softphone dialer to place outbound calls from RCon.

You can also select your outbound caller ID from your assigned numbers.

Outbound caller ID dropdown in the RCon dialer. — Example: Outbound caller ID options in the RCon dialer.

Voicemail inbox link

A numbered badge shows how many unread voicemail messages you have. Click View All Voicemails to open the voicemail page in the Company Settings app.

Voicemail menu showing the View All Voicemails link. — Example: Voicemail menu with the **View All Voicemails** link.

Company Contacts panel

The Company Contacts panel helps you find users, groups, and external contacts before placing or transferring a call. Presence indicators help you check a contact’s availability before routing a caller.

Filter contacts

Use the contact filters to choose which contacts appear in the Company Contacts panel:

All Contacts: View your company directory with presence indicators.
Favourites: View your personalized list of frequently used contacts.
External Contacts: View saved external numbers with a Transfer To option.

RCon contact tools

Use the contact tools to find the person, group, or destination you need:

Search by name, extension, department, ring group, or welcome menu.
Filter contacts to show only those who are currently online.
Review presence indicators to see statuses such as Available or Disconnected.
View ring group details, including availability schedules.

Advanced call handling

RCon includes tools for users who manage multiple callers throughout the day:

Three-way calling: Merge two active calls into a group conversation.
Call parking: Place a call in a park slot so another user can retrieve it. Call parking must be configured for your organization before it can be used.
Drag-and-drop calling: Move calls to contact destinations when supported by your version of RCon.

Call transfers

Click the transfer icon next to a contact or group to see the available transfer options. You may also be able to transfer calls by dragging them to a contact destination.

Send the caller directly to the selected contact.

Blind Transfer option highlighted in the Receptionist Console. — Example: Blind Transfer option in RCon.

Consulted transfer

Speak with the recipient before completing the transfer.

Call-then-transfer

Dial the selected number using your outbound caller ID.

Demonstration of dragging a call to the Training department to transfer it. — GIF example: Drag-and-drop call transfer to the Training department.

Troubleshooting Receptionist Console

You can use RCon in only one browser window, tab, or desktop app session at a time. If you open it elsewhere, the additional session displays an error message.

Warning that RCon is already open in another window or tab. — Example: “RCon is already open in another window or tab” warning.

Issue	What to check
The RCon app icon is missing.	Confirm that your user account has the required Receptionist Console license or permission.
RCon opens with an active session warning.	Close the other RCon browser window, tab, or desktop app session, then reopen RCon.
A contact does not appear in search results.	Confirm that the contact exists in your company directory or external contacts, and check the selected contact filter.
A transfer option is unavailable.	Confirm that the selected destination supports that transfer type and that your organization has the required configuration.