Administrators can manage voicemail-to-email settings for the entire organization. These settings control whether voicemail notifications are emailed to Team Members or departments, whether Team Members can manage their own voicemail-to-email preferences, and what information is included in voicemail notification emails.
Requirements and notes
Voicemail-to-email helps ensure important messages are not missed by delivering voicemail notifications directly to email inboxes.
- You must be logged in with Admin permissions.
- Voicemail-to-email settings are company-wide.
- Administrators can restrict Team Members from changing their own voicemail-to-email settings.
- Disabling notifications stops voicemail email delivery across the organization.
- Email delivery depends on valid Team Member or department email addresses.
- Voicemail transcription must be available for transcript details to appear in voicemail notification emails.
Access voicemail-to-email settings
You must have an Admin login to access voicemail-to-email settings in the Settings portal.
- From the browser or desktop app, click your profile icon.
- Click Admin Settings.
You will be redirected to a new browser tab. - From the left navigation menu, click Voicemail-to-Email.
Configure company-wide voicemail notifications
From the Voicemail-to-Email page, you can control whether voicemail notifications are sent by email across your organization.
- Disable notifications company-wide – Stops all voicemail email notifications across the organization.
- Enable notifications company-wide – Allows voicemail email notifications to be sent to Team Members or departments.
- Restrict team members from making changes – Prevents Team Members from modifying their own voicemail-to-email settings.
Click Save to apply any changes.
Company-wide disabled voicemail-to-email
Disabling voicemail-to-email for the entire company stops voicemail notification emails for the entire organization. Team Members and departments will no longer receive voicemail company-wide messages by email.
Configure email delivery options
When voicemail-to-email is enabled, you can customize what information is included in voicemail notification emails.
- Attach voicemail audio – Includes the voicemail recording as an audio attachment.
- Include voicemail transcriptions – Adds a text transcription of the voicemail, if available.
- Include caller details – Displays caller information, such as phone number and call time when available.
Changes will be applied once you save.
Team Members view
If voicemail-to-email is enabled and Team Members are allowed to make changes, they can manage their personal voicemail-to-email options from Profile Settings > Voicemail.
Depending on the enabled options, Team Members may receive voicemail notification emails with the audio recording, voicemail transcription, caller details, or a combination of these details.
If Team Members are restricted from making changes, they may not be able to enable, disable, or customize their own voicemail-to-email settings.
Team Member settings
User-facing voicemail-to-email settings depend on the company-wide settings configured by an Administrator. If a Team Member cannot update their voicemail-to-email preferences, confirm that voicemail-to-email is enabled and that Team Members are allowed to make changes.
Troubleshooting voicemail-to-email
Use the table below to troubleshoot common voicemail-to-email issues.
| Issue | What to check |
|---|---|
| Team Members are not receiving voicemail emails. | Confirm voicemail-to-email is enabled company wide, the Team Member or department has a valid email address, and the correct email delivery options are selected. |
| Voicemail audio is not attached. | Confirm Attach voicemail audio is selected and saved. |
| Transcriptions are not included. | Confirm that Include voicemail transcriptions is selected. Transcriptions only appear when a voicemail transcription is available. |
| Team Members cannot change their own voicemail-to-email settings. | Confirm whether Restrict team members from making changes is enabled. |
| No voicemail emails are being delivered across the organization. | Confirm notifications are not disabled company-wide. |