Admins can enable Call Recording for individual Team Members through the Sync Settings portal. Once enabled, calls associated with that Team Member can be recorded and made available through supported recording and analytics features.
Notes and requirements
- Hosted Call Recording and AI Insight Analytics are available only with select net2phone Canada bundles or as paid add-ons.
- Call Recording must be available on your organization’s account before it can be enabled for individual Team Members.
- Call Recording is enabled separately for each Team Member.
- Once enabled, check out the article: Access Call Recordings, Transcriptions, and AI Sentiment Insights to understand how Call Recordings can enhance your business communications.
Enable Call Recording for a Team Member
You must be an Administrator to enable Call Recording for Team Members.
- From the Sync desktop or browser app, click your profile icon in the top right corner.
- Click Company Settings to open the Sync Settings portal. You will be redirected to the Team Members page.
- From the Team Members page, search or scroll to find the Team Member you want to update.
- Click the pencil icon to edit the Team Member.
- Open the Call Options subtab.
- Click the Call Recording toggle to enable it for the Team Member.
- Repeat these steps for any additional Team Members who require Call Recording.
