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Schedules allow administrators to define consistent business hours, after-hours rules, and special operating times that can be reused throughout the...
February 12th, 2026 37 views 0 likes
Chat channels help Team Members collaborate in shared conversation spaces organized by topic, team, or project. Use channel settings to...
April 6th, 2026 35 views 0 likes
Special Extensions represent non-user endpoints in your phone system—such as fax machines, intercoms, pagers, or ringer devices. Unlike Team Members...
February 12th, 2026 40 views 0 likes
Departments allow Admins to group multiple users under a shared extension. Calls placed to a Department extension ring assigned team...
February 12th, 2026 33 views 0 likes
Welcome Menus let administrators manage organization-wide call routing by playing a greeting and directing callers based on key selections. What...
The Company Directory allows administrators to control how external callers locate team members using the dial-by-name directory. From this page,...
Manage how company phone numbers are assigned, displayed, and updated in the Sync Settings portal. Admins can use this page...
February 12th, 2026 46 views 0 likes
Ring Groups control how incoming calls are distributed across people, departments, or destinations. Unlike Departments, Ring Groups are purely call-flow...
February 12th, 2026 39 views 0 likes
Custom call forwarding lets you forward calls only during specific days and times. Use this option when you want calls...
February 12th, 2026 22 views 0 likes
Call Forwarding allows you to redirect incoming calls to another phone number when you are away from your desk, unavailable,...
February 12th, 2026 49 views 0 likes
Outbound Call Blocking allows Administrators to block outbound calls to specific phone numbers or number patterns. Blocking rules can apply...
February 12th, 2026 12 views 0 likes