With net2phone Huddle's Smart Notes and AI Transcriptions enabled, your video conference recordings are automatically archived and accessed through the Sync Platform.
Within this article, learn how to:
- Access and generate insights for past Huddle recordings within the net2phone Sync desktop client and web browser.
- Search using media and date filters.
- Understand server retention rules.
- Delete recordings individually or in bulk.
Notes and requirements
- Recordings stored on the net2phone server are retained for 370 days (approximately one year) before being automatically deleted.
- You can only delete recordings that you own.
- Bulk deletion supports removing up to 50 recordings per batch.
- Recordings saved directly to your local computer drive are not stored on net2phone servers and must be managed through your operating system's file manager.
- If there is no recorded audio during a Huddle meeting, a silent audio message will appear in place of the AI insights button.
Access your personal Huddle Recordings
Locate, generate, and review your Huddle recordings in the Sync desktop or browser apps.
- Open Activity by clicking the lightning icon in the left navigation panel.
- Click Recordings to open your Call and Huddle Recordings in the middle workspace panel.
- Click the Huddle tab to display your list of video recordings and Smart Notes transcripts.
Admin access to Company Huddle Recordings
As an Administrator, you can access all the Huddle Recordings from your organization.
- Follow the instructions above to open the Recordings section of your Sync desktop or browser app.
- Click Company above the recording list to switch to organization-wide recordings.
Generate AI Insights
You must generate AI insights from call recordings before you can access the transcript, summary, participant information, chat log, and polling history.
Look for the pencil icon with a sparkle. If the pencil icon is blue, your Details are ready to view and download; if it is gray, you must generate Details.
Filter and sort recordings
Use the search and filter tools at the top of the Recordings tab to quickly isolate specific sessions rather than scrolling through your entire meeting history.
To reveal Recording filters, click the Toggle icon on the right side, above the recordings list.
| Filter | Description |
|---|---|
| Content Type | Filter by Audio (Smart Notes audio transcripts) or Video to display only matching media formats. |
| Time Range | Select the interactive calendar icon to filter recordings to those created within a custom start and end date range. |
| Meeting Owner (Admin) | As an administrator viewing Company Recordings, you can filter for the meeting owner. |
Delete recordings
You can manually remove recordings to organize your workspace or manage retained data before the standard 370-day expiration window.
- Navigate to Recordings → Huddle.
- Apply any necessary media or date filters to locate the sessions you want to remove.
-
Select the checkbox next to each recording row you want to delete.
To select every visible row on the current page, check the top-level selection box in the table header. - Click Delete in the banner at the bottom of the screen.
- Confirm the prompt to permanently delete the selected files from the server.
Bulk deletions are limited to a maximum of 50 items per action. If you need to clear more than 50 rows, process them in separate batches.
