Smart Notes and AI Transcriptions in Huddle

Learn how to enable Smart Notes during Huddle meetings, configure Always On auto-transcription for room owners, and access post-meeting summaries and action items.

Written By Sara Mosher (Super Administrator)

Updated at November 4th, 2026

net2phone Huddle Smart Notes uses built-in artificial intelligence to transcribe your meetings, summarize key talking points, and identify follow-up tasks in real time. 

This article explains how to: 

  • start Smart Notes during a call, 
  • configure automatic transcription for room owners, and 
  • Review your meeting notes, action items, and speaker logs once a session concludes.

Notes and requirements

  • Smart Notes captures meeting audio to produce AI-generated transcripts, summaries, and action items.
  • Transcription processing begins immediately after your meeting ends; processing time depends on the session's total length.
  • Smart Notes audio capture ends automatically when only external guests or dial-in participants remain in the meeting.
  • AI transcription accuracy relies on audio clarity, microphone quality, and background noise. Organizations can train unique vocabulary using the Custom Transcription Dictionary.

Enable Smart Notes during a meeting

You can activate Smart Notes at any time during a live Huddle video conference on your desktop or in your web browser.

  1. In the active meeting window, locate the control toolbar in the top-right corner.
  2. Click the Smart Notes icon (the sparkle icon).
  3. Click the Enable Smart Notes button.
    Everyone in the Huddle meeting will hear an automated text-to-voice notification stating, "Recording is on.” 
Example: Enable Huddle Smart Notes by clicking the spark icon in the top-right corner. 

Stop Recording 

By default, Huddle transcription stops automatically when the meeting concludes or when all internal Team Members leave the room. To stop transcription before the meeting ends:

  1. Click the Smart Notes icon. 
  2. Click the Stop Smart Notes button.
Example: Huddle's Smart Notes open with the Stop Smart Notes button visible. 

Enable “Always On” recording for room owners

If you are a designated Room Owner, you can enable the Always On feature to ensure every session hosted in your personal meeting room is automatically transcribed without manual setup.

Huddle's Always On enables:

  • Automatic activation – Audio recording begins the moment the Room Owner or any authenticated Team Member enters the room.
  • Smart termination – The session automatically stops recording if all internal Team Members exit, preventing unintentional recording of external guests or dial-in participants left in the room.
  • Automatic processing – The meeting transcript and AI summary begin generating immediately after the session concludes.
Always On recording option in Huddle room settings
Example: Always On recording toggle in Huddle room settings.

View and review Smart Notes

Once your meeting finishes and processing is complete, you can review your complete transcription, AI highlights, and detected action items in your net2phone application.

Access your recordings

Within the Sync desktop or browser apps: 

  1. Open the Activity tab by clicking the lightning icon in the left navigation pane.
  2. Click Recordings.  The middle workspace panel will open the Recordings section. 
Recordings highlighted in the left navigation pane
Example: Recordings highlighted in the left navigation pane, accessed through the Activity tab. 
  1. Select the Huddle tab to switch from call recording to Huddle video conference recordings.
Huddle section in Recordings workspace with Details button
Example: Huddle section open in the middle pane of the Sync browser app, with the Smart Notes icon outlined, revealing the Details button. 

Learn more about Recordings and insights with net2phone Sync 

 

Smart Notes email review components

After the Huddle meeting has concluded, you can review the transcribed meeting details directly through your email. 

Smart Notes meeting summary email
Example: Smart Notes summary email displaying discussion points and next steps.
  • Summary – An AI-generated overview outlining main discussion topics, decisions, and outcomes.
  • Details – High-level topics are extracted automatically from different phases of the meeting.
  • Next Steps – Tasks and action items are automatically detected from participants' conversations.
  • Speaker Identification – Smart Notes attribute spoken dialogue to specific participants throughout the transcript.
  • Timestamps – Time references that let you select a transcript passage and jump directly to that point in the audio recording.

Manage Smart Notes email notifications

You can manage whether meeting summaries and recording links are emailed to your inbox after each meeting, while Sync Admins can control notification permissions organization-wide.

  1. In the Huddle interface, click the three-dot More Actions menu.
  2. Open Huddle's Settings 
  3. Open the General tab.
  4. Toggle your notification preferences for receiving Smart Notes Summary and Video emails.
Example: Huddle settings open to General, with Smart Note AI notification toggles visible.