Off disables call forwarding entirely.

When Off is selected, you will see the message: Only your devices will ring, no calls will be forwarded.

Ring All rings all configured destinations at the same time. Depending on how your account is set up, this can include:

• Your net2phone devices, such as the browser app, desk phone, or mobile app.
• Any Forwarding Numbers you have added.

The call is connected to whichever device answers first. If no one answers within the configured number of Phone Rings, the call is sent to voicemail or handled according to your company’s call flow. When Ring All is selected, you will see the message: Ring your Devices & Forwarding Numbers at the same time.

No Answer only forwards calls when you do not answer on your net2phone devices.

• Your devices ring first for the number of rings set under Phone Rings.
• If you do not answer in time, the call is forwarded to your forwarding number or numbers.

This option is useful when you want calls to reach your desk phone or browser app first, and fall back to a mobile or external number only if you are unavailable. When No Answer is selected, you will see the message: If none of your devices answer, forward all calls.

Failover forwards calls only when your net2phone devices are unreachable. This may happen during an internet outage, power failure, or when your device is not registered.

• If your devices are online and available, calls ring your devices normally.
• If your devices are offline, calls are forwarded to your forwarding number or numbers instead.

This option is typically used as a backup or disaster-recovery setting. When Failover is selected, you will see the message: When your Devices go offline, forward all calls.

Forward Only sends all incoming calls directly to your forwarding number or numbers without ringing your net2phone devices.

• Calls bypass your browser app, desk phone, and other assigned net2phone devices.
• Use this option when you want calls to go directly to a mobile phone or another external destination.

When Forward Only is selected, you will see the message: Do not ring your Devices, forward all calls.

The Phone Rings setting controls how long your devices ring before the call is forwarded or sent to voicemail. A common example is 4 Rings.

Ring duration can also affect which voicemail answers the call. If you are forwarding to a mobile phone and your mobile carrier’s voicemail picks up faster than net2phone voicemail, the mobile voicemail may capture the message first.

If calls are going to your mobile voicemail instead of net2phone voicemail, try reducing the number of rings under Phone Rings or adjusting your mobile carrier’s voicemail settings.

You can also adjust your rings before timeout in the Devices subtab of Profile Settings.

Call Screening helps you identify forwarded calls before you answer. When Call Screening is enabled, you will hear a brief system message indicating that the incoming call was forwarded through net2phone. Your device will then provide options to accept or deny the call.

Call Screening is helpful when forwarding calls to a mobile phone, where it may otherwise be unclear whether the call is personal or work-related.

Record the Caller’s Name

When Call Screening is enabled, you can also enable Record the Caller’s Name. With this setting active:

• The caller is prompted to state their name before the call connects.
• You will hear the recorded name when the call reaches your forwarding destination.
• You can then choose to accept or deny the call.

This option is useful if you receive calls from unknown numbers or want additional confirmation before answering forwarded calls on an external device.

Note: Record the Caller’s Name is only available when Call Screening is enabled.

When calls are forwarded to an external device, such as your mobile phone, your Caller ID may show your own number instead of the original caller’s number. Many mobile carriers block foreign Caller ID for forwarded calls to help prevent spoofing, so this setting helps prevent your carrier from rejecting forwarded calls.

If you are signed in to any Call Queue, call forwarding is automatically paused. While you remain signed in to a queue, all incoming calls follow the queue’s routing rules instead of your personal call forwarding settings.

Forwarded calls resume only after you sign out of the queue. This behaviour ensures that queue duties take priority and prevents calls from being diverted away from your group’s call flow.

When you are signed in to a call queue and have call forwarding enabled, the following warning message appears: Queue sign-in pauses call forwarding. Resume call forwarding by signing out of queues.