Receptionist Console (RCon) Overview

Learn how to efficiently utilize the Receptionist Console (RCon) to enhance communication and streamline call handling.

Written By Sara Mosher (Super Administrator)

Updated at May 13th, 2026

In this Article:

RCon License Required How to access the Receptionist Console app Navigating the Receptionist Console Active Calls panel Top bar tools Softphone dialer Voicemail inbox jumplink Company Contacts panel Filter contacts RCon contact tools Advanced call handling Call transfers Blind transfer Consulted transfer Call-then-transfer Troubleshooting Receptionist Console

The Receptionist Console (RCon) is a cloud-based call management console for users who handle high call volumes. RCon centralizes active calls, transfers, presence indicators, contact search, and voicemail access in a single interface, helping frontline staff route callers to the right person or department.

RCon License Required

You will only see the RCon app icon if your account has the required Receptionist Console license or permission.

How to access the Receptionist Console app

You can access the Receptionist Console from the browser app, the desktop app:

Open the browser app directly at rcon.net2phone.com.
Download the desktop app from net2phone.com/desktop-app-download.
Launch RCon from the net2phone app.
1. Open and log in to the net2phone browser app.
2. Click your profile icon in the top-right corner.
3. Click the RCon app icon at the bottom of the left-side navigation menu.

After RCon opens, your browser will open a new tab with the Receptionist Console logged in and ready for call handling.

Example: Left-side navigation menu with the RCon app highlighted at the bottom.

Navigating the Receptionist Console

RCon is divided into three primary sections: the Active Calls panel, the top bar tools, and the Company Contacts panel. These sections work together to support efficient call handling and quick call routing.

Active Calls panel

The Active Calls panel displays your current inbound and outbound calls. When you answer a new call while another call is active, the previous call is automatically placed on hold.

The Active Calls panel can display:

Caller ID information.
Call duration.
Call status, such as Connected, Ringing, or Holding.
Call history details, including timestamps and call outcomes.

You can resume held calls, move between callers, and manage multiple ongoing calls from this panel.

Top bar tools

The top-right bar provides access to the outbound dialer, voicemail, and caller management tools.

Softphone dialer

Use the softphone dialer to place outbound calls from RCon.

From the dialer, you can also select your outbound caller ID from your assigned numbers.

Example: RCon dialer with outbound caller ID dropdown options.

Voicemail inbox jumplink

A numbered badge indicates the number of unread voicemail messages. Click View All Voicemails to open the voicemail page in the Company Settings app.

Example: No new voicemails with the **View All Voicemails** link.

Company Contacts panel

The Company Contacts panel helps you locate users, groups, and external contacts before placing or transferring a call. Presence indicators help you confirm a caller's availability before routing them.

Filter contacts

Use the contact filters to choose which contacts appear in the Company Contacts panel.

All Contacts: View your complete company directory with presence indicators.
Favourites: View a personalized list of frequently used contacts.
External Contacts: View saved external numbers with a Transfer To option.

RCon contact tools

Use the available contact tools to quickly find the person, group, or destination you need.

Search by name, extension, department, ring group, or welcome menu.
Filter contacts to display only contacts who are currently online.
Review presence indicators to see statuses such as 'Available' or 'Disconnected'.
View ring group details, including availability schedules.

Advanced call handling

RCon includes advanced call handling tools for receptionists and other users who manage multiple callers throughout the day.

Three-way calling: Merge two active calls into a group conversation.
Call parking: Place a call on hold in a park slot so another user can retrieve the call. Call parking must be configured for your organization before it can be used.
Drag-and-drop calling: Move calls to contact destinations when supported by your version of RCon.

Call transfers

RCon offers multiple transfer options to support different call-handling scenarios.

Sends the caller directly to the selected contact.

Example: Receptionist Console open with Blind Transfer highlighted.

Consulted transfer

Allows you to speak with the recipient before completing the transfer.

Call-then-transfer

Dial the selected number using your outbound caller ID.

You can initiate a transfer by clicking the transfer icon next to a contact or group. Transfers may also be performed using drag-and-drop when enabled.

GIF example: Drag-and-drop call transfer to the Training department.

Troubleshooting Receptionist Console

You can only use RCon in one digital location at a time. If you open RCon in another browser window, tab, or app session, the secondary session displays an error message.

Example: Warning message “RCon is already open in another window or tab.”

Issue	What to check
The RCon app icon is missing.	Confirm that your user account has the required Receptionist Console license or permission.
RCon opens with an active session warning.	Close the other RCon browser window, tab, or desktop app session, then reopen RCon.
A contact does not appear in search results.	Confirm that the contact exists in your company directory, external contacts, or the selected contact filter.
A transfer option is unavailable.	Confirm that the selected destination supports that transfer type and that your organization has the required configuration.

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