You can view your current balance, review billing activity, and download invoice records from the Account Dashboard in the net2phone Canada Billing Portal.

Find your current balance

Your current balance is displayed at the top of the Account Dashboard when you log in to the Billing Portal.

1. Open the net2phone Canada Billing Portal.
2. Log in using your Billing Portal username and password.
3. View your Current Balance at the top of the Account Dashboard.

If you click the Make a Payment button within the Current Balance tile, your outstanding balance will automatically populate on the payment page.

View your transaction history

The Transaction History table at the bottom of the Account Dashboard displays invoices, payments, credits, and refunds.

• View up to 24 months of transaction history.
• Filter by date or transaction type.
• Click a Transaction ID to open transaction details.
• Click the $ icon in the Download column to download a PDF invoice.

Transaction History table columns

The Transaction History table has eight columns, left to right.

1. Transaction ID – Click the transaction ID number to open the Transaction Details page. You can download CDR spreadsheets from the Transaction Details page.
2. Transaction Type – Displays the billing record type: Invoice, Payment, Credit, or Refund.
3. Transaction Date – Displays the recorded date of the transaction.
   
4. Description – Provides details for the transaction, such as Invoice, Refund ID, Credit ID, and Payment Type. Payment types include:
   1. Credit Card
   2. Bank Upload (including payment by cheque)
   3. Historical Credit Card (payments before July 1^st, 2025)
5. Credit – Displays payments received and cleared.
6. Debit – Displays invoice charges and refunds issued to the account.
7. Balance – Refer to the summary tiles at the top of the page for your most current balance. The Transaction History balance may not reflect credits applied to future invoices.
8. Download – Provides invoice PDF downloads.

If the table contains more entries than the current view allows, use the page controls at the bottom to display 10, 50, or 100 rows.

Open transaction details

Select a Transaction ID from the Transaction History table to open the Transaction Details page for an invoice, payment, credit, or refund.

Download invoice PDFs and export CDR spreadsheets

Invoice PDFs can be downloaded from the Transaction History table, and Call Data Records (CDRs) can be exported from the Transaction Details page.

Data availability

CDRs are available for up to 6 months, and invoice PDFs are available for up to 24 months. Contact net2phone Canada if you need older records.

 

Download invoice PDFs

Follow these steps to download a PDF copy of an invoice.

1. Scroll to the Transaction History table on the Account Dashboard.
2. Find the invoice you want to download.
3. Click the dollar sign icon in the Download column.
4. Open the PDF from your browser downloads.

Export CDR spreadsheets

Follow these steps to export a Call Data Record (CDR) file.

1. In the Transaction History table, click the Transaction ID Number for the appropriate invoice.
2. Click the Export drop-down menu from the Transaction Details page.
   
3. Choose a CDR file format (CSV, XLS, or PDF).