Configure the Custom Transcription Dictionary for Huddle

Admins can learn how to manage custom dictionary terms in net2phone Huddle to improve AI transcription accuracy for business terminology, brand names, and industry jargon.

Written By Sara Mosher (Super Administrator)

Updated at November 4th, 2026

Table of Contents

Notes and requirements Benefits of customizing your transcription dictionary Manage Huddle transcription dictionary terms Best practices for transcription dictionary entries What to include What to avoid

As a Sync Admin, you can add specific brand or industry terms to your organization's Transcription Dictionary. Automatic speech recognition engines often struggle to transcribe industry-specific jargon, uncommon brand names, proprietary product titles, and unique proper nouns. Sync's Custom Transcription Dictionary allows your organization to train net2phone Huddle's AI engine to recognize and correctly spell the terminology unique to your business.

Notes and requirements

Configuring organizational Huddle settings requires Sync Admin privileges.
Custom dictionary terms will apply to all Huddle sessions transcribed within your organization.

Benefits of customizing your transcription dictionary

Training the AI engine with your organization's custom terminology improves accuracy across several areas of your post-meeting documentation:

Brand and product accuracy: Ensures your company name, proprietary product names, partner services, and competitor terms are spelled and capitalized correctly instead of being misinterpreted as common dictionary words.
Participant and client names: Maintains proper spelling for team members, executives, and client contacts in both the full transcript and automated speaker identification tags.
Cleaner AI summaries: Entries improve accuracy across AI Smart Notes transcripts, post-meeting summaries, action items, and speaker attributions.

Manage Huddle transcription dictionary terms

Sync Admins can access and manage organization-wide vocabulary directly from the administrative settings menu.

Navigate to the Sync Admin portal:
1. From the desktop or browser app, click your profile icon → Company Settings or the Admin portal icon to launch a new browser tab.
2. From a direct URL

Locate the Transcription Dictionary section.
Enter the words, acronyms, or proper nouns you want the AI engine to recognize. Ensure you enter the exact casing and spacing required (for example, net2phone or SaaS).
Save your changes to apply the updated vocabulary list to the upcoming meeting transcripts.

Example: Sync Settings portal open to the Admin Settings > Huddle page.

Best practices for transcription dictionary entries

Follow these guidelines to keep your organization's dictionary effective and maintain high transcription fidelity.

What to include

Uncommon brand and product names: Internal project codenames, trademarked brand names, and software platforms used regularly by your team.
Phonetically ambiguous names: Participant, executive, or client names that have unconventional spellings or sound identical to common words.
Industry jargon and abbreviations: Specialized acronyms or technical phrasing common in your field that standard speech engines might break apart.

What to avoid

Standard dictionary words: Everyday English words already recognized by standard speech-to-text models.
Excessive punctuation: Avoid unnecessary symbols unless they are an explicit part of a registered brand name.
Duplicate variations: Enter the canonical form of the word rather than cluttering the dictionary with minor variations.