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Call Queues

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Manage Call Queues

Use Call Queues to route inbound calls to assigned agents and control how callers wait when agents are unavailable. Call...

February 12th, 2026 16 views 0 likes
Generate Agent and Call Queue Activity Reports

Generate Call Queue reports to review agent activity and queue performance for available Call Queues. Use these reports to compare...

February 12th, 2026 5 views 0 likes
Call Queue Star Codes for Quick Actions

Queue Agents can use star codes to sign in and out of queues from any registered Sync device or the...

February 12th, 2026 11 views 0 likes
Create New Call Queues in the Sync Settings Portal

Call Queues help organizations manage higher inbound call volumes by routing callers to assigned agents and holding callers in line...

May 6th, 2026 8 views 0 likes
Star Codes with net2phone Sync

Star codes let you complete common calling actions directly from a Sync desk phone or supported calling device. Use the...

May 12th, 2026 8 views 0 likes