net2phone Huddle allows you to collaborate during live video conferences and automatically archives session recordings for post-call review. During an active meeting, you can interact with attendees using the participant roster, in-meeting chat, and live survey polls. Once a meeting concludes, Sync preserves these collaboration records, along with AI Smart Notes and video recordings, in your Recordings archive. You can also rename completed meetings to keep your session history organized.
Notes and requirements
- Meeting details, participant logs, and chat records are generated automatically after a meeting ends.
- Smart Notes summaries and transcription require Smart Notes to be active during the session.
- Reviewing post-meeting records and renaming completed sessions is supported in the Sync desktop and web applications.
- If Extra participants appear in your attendee log, Huddle AI detected background speech or voice variations that could not be attributed to a recognized speaker profile.
Access features during a live meeting
During an active Huddle conference, you can access collaboration tools directly from the in-meeting controls toolbar:
- In the active Huddle window, click the Chat icon or Participants icon in the toolbar.
- The side panel will expand along the edge of your meeting screen.
- Select the corresponding tab at the top of the panel to switch between Chat, Polls, and Participants (along with Notes or Catch Me Up if enabled).
Access post-meeting details in Sync
Once a meeting concludes and processing finishes, you can review full collaboration records and AI-generated insights directly from the Sync platform:
- Within the Activity section of the Sync navigation panel (left), select Recordings.
- Select the Huddle tab within the middle workspace panel.
- Locate the meeting row you want to review and click the pencil and sparkle icon to open the Smart Note Details (or find the Generate option if you have not yet).
The Smart Note Details view displays your meeting video playback (if recorded), AI summaries, full transcription, and dedicated tabs for attendance, chat history, and survey polls. Learn more about Smart Notes and AI Transcriptions in Huddle.
Review meeting records
The Smart Note Details page organizes historical collaboration records into three dedicated sections.
Participant list
The participant list records every attendee who joined the session, serving as an attendance tracker for client reviews, webinars, or team check-ins. During a live meeting, the roster displays active participants and host permissions; post-meeting, it logs total attendance and speaker attribution details.
Understanding "Extra participants"
When reviewing the participant list or speaker attributions, you may occasionally see a user labelled as Extra participants; this label indicates that the speech recognition engine detected audio that could not be attributed to a recognized, joined user.
Common causes include:
- Significant background noise or conversations near an unmuted microphone.
- Audio acoustic anomalies, such as room reverberation or low-quality speakerphone echo.
- Multiple people speaking in the same physical conference room using a single microphone.
- Noticeable changes in a participant's voice pitch or tone during the meeting.
Meeting chats
The chat view provides a chronological log of text messages, shared links, and comments sent during the call. During a live meeting, participants can message Everyone or send private direct messages. Once the meeting concludes, Sync preserves the public chat history for reference.
Survey polls
The polls view displays every question submitted to the audience during the meeting along with the final tabulated vote results, offering post-meeting insight into attendee sentiment and feedback. During a live call, hosts can draft, edit, and launch polls in real time. Learn more about Survey Polls in Huddle Video Conference.