Understand where to manage system-level controls versus company-wide configuration.

What’s the difference between Admin Settings and Company Settings?

In Sync, administrative controls are divided into two areas to separate system-level access from company configuration.

• Company Settings control how your organization operates, including team members, phone numbers, call routing, and the company directory.
• Admin Settings control administrative access and higher-level system configurations.

Clicking either of these jump links will open the Sync Settings portal in a new browser tab. 

Use Company Settings when managing your organization

Company Settings contains the main administrative pages used to manage your organization’s team members, call routing, devices, directory settings, and company profile details.

Team Members: Add, view, and manage users on your account, including extensions, email addresses, departments, ring group status, and directory inclusion.

Departments: Organize team members into departments that can support internal structure, directory visibility, and call routing workflows.

Ring Groups: Manage groups of users who can receive shared incoming calls based on your company’s call routing setup.

Welcome Menus: Configure automated menu options that help callers reach the right person, department, or destination.

Special Extensions: Manage extensions used for specific call routing purposes outside standard team member extensions.

Directory: Control company directory settings and manage how team members appear in dial-by-name or internal directory experiences.

Blocked Callers: View and manage phone numbers that are blocked from calling your company.

Devices: View and manage devices assigned to your account, including desk phones and related provisioning details.

Delegation: Grant limited administrative access to users who need to manage specific account areas without full administrator permissions.

Company Profile: View company-level profile details, including account information and company configuration details.

Quick tip: If the change affects users, calls, or how your company communicates, it belongs in Company Settings.

Use Admin Settings for administrative control

Admin Settings contains system-level configuration pages used to manage administrative access, security, integrations, and advanced account features.

Schedules: Create and manage time-based schedules that control when call routing rules, such as ring groups or auto attendants, are active.

Music Options: Configure audio files used for music on hold and other call-related playback.

API Setup: Access and manage API credentials for integrating Sync with external systems.

Voicemail to Email: Configure voicemail delivery settings, including sending audio files and transcripts to email.

Single Sign-On: Set up and manage SSO providers for secure user authentication.

Licenses: View and manage account licenses that control access to features such as Huddle, call queues, and integrations.

Two-Factor Authentication: Configure additional security requirements, including enabling or enforcing 2FA for users.

Quick tip: If the change affects who has control or access, it belongs in Admin Settings.

Who can access each section?

All users can access the Settings portal; however, only Admin users can access certain pages and features. 

• Company Settings: Available to users with administrative permissions.
• Admin Settings: Typically restricted to full administrators or higher-level roles.

If you cannot see one of these sections, your account may not have the required permissions.